With our customer support, companies get shorter response times for their requests, information about the delivery of professional services on-site, the date and time of service appointments, and how long the service visit will take.
Customers are becoming more demanding of field service companies, so companies need tools to manage their communication efficiently, enabling businesses to maintain a positive relationship with the client.
Field service & Customer support
Starting from the ticket entrance at the SPoC (Single Point of Contact) to the prioritization, passing on to finding a solution and monitoring the whole process that is entirely standardized and therefore suitable armed against handover errors, the disturbances get earlier recognized. In the event of a problem, the automated customer system provides a Report to the QSS ticket system (e.g., at the Failure of a server) after our team reacts immediately.
Omnichannel Customer Service
Service Level Agreement
Technical Remote Support
Field Service Execution
Real Time Reporting
QSS support model is structured to facilitate quick processing of user requests to expedite troubleshooting and deliver answers and solutions to clients' needs within a particular Service-Level-Agreement scope. This model is based on a multi-leveled approach (helpdesk, remote support, and on-site intervention) with a single point of contact, offering exceptional customer experience.
QSS uses industry-standard ticketing tools to capture, manage, and monitor incoming communication, either for product support, change requests, or inquiries. You can request technical support round-the-clock through our ticketing tool or via e-mail streams and telephone sessions, even on a 24x7 basis, depending on the SLA agreement.
Thought leadership and technology innovation.
Higher levels of technology adoption.
Deep knowledge of the full Application Development lifecycle.
Collaboration to define and reuse best practice and design patterns.